{"id":455,"date":"2013-05-28T04:08:26","date_gmt":"2013-05-28T04:08:26","guid":{"rendered":"https:\/\/www.futurethink.com.sg\/?p=455"},"modified":"2016-02-10T05:57:54","modified_gmt":"2016-02-10T05:57:54","slug":"what-is-leadership-is-it-about-command-and-control-is-it-about-getting-things-done-my-way-and-my-way-only","status":"publish","type":"post","link":"https:\/\/www.futurethink.com.sg\/devsite\/what-is-leadership-is-it-about-command-and-control-is-it-about-getting-things-done-my-way-and-my-way-only\/","title":{"rendered":"What is Leadership? Is it about Command and Control? Is it about getting things done my way and my way only?"},"content":{"rendered":"<div id=\"dslc-theme-content\"><div id=\"dslc-theme-content-inner\"><div style=\"padding-bottom:20px; padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - http:\/\/www.hupso.com\/share\/ --><a class=\"hupso_counters\" href=\"http:\/\/www.hupso.com\/share\/\"><img decoding=\"async\" src=\"https:\/\/static.hupso.com\/share\/buttons\/share-small.png\" style=\"border:0px; padding-top:2px; float:left;\" alt=\"Share Button\"\/><\/a><script type=\"text\/javascript\">var hupso_services_c=new Array(\"twitter\",\"facebook_like\",\"facebook_send\",\"google\",\"pinterest\",\"email\",\"print\",\"linkedin\");var hupso_counters_lang = \"en_US\";var hupso_image_folder_url = \"\";var hupso_url_c=\"\";var hupso_title_c=\"What is Leadership? Is it about Command and Control? Is it about getting things done my way and my way only?\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/counters.js\"><\/script><!-- Hupso Share Buttons --><\/div><p style=\"text-align: justify\"><span style=\"font-size: medium\"><a href=\"https:\/\/www.futurethink.com.sg\/wp-content\/uploads\/2013\/05\/picture-of-angry-man.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-465\" alt=\"picture of angry man\" src=\"https:\/\/www.futurethink.com.sg\/wp-content\/uploads\/2013\/05\/picture-of-angry-man.jpg\" width=\"197\" height=\"256\" \/><\/a><\/span><span style=\"font-size: medium\">\u201cHey!! Why do you put the things like that!?!?? You should put these things into the bag and then put the bag under the table!!!???<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\">I froze and turned my gaze towards where the commotion was coming from. It was a Retail Supervisor yelling at a Retail Staff who was obviously struggling to do things right. And this was happening on a Sunday afternoon in a major shopping center located right in the middle of Orchard Road!<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\">I froze in my tracks not because I was scared, but because I was shocked! I could not believe my ears! At that instant, several things ran through my mind. I asked myself: how would I have felt if I were the one at the receiving end of that outburst? I instantly felt for the retail staff who was getting the brunt of the insults \u2013 the emotional pain and the embarrassment of getting a dressing-down in public.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\">But it didn\u2019t end there! Before the Retail Supervisor stormed off in a fit of anger, she said: \u201cI can\u2019t stand it. You are so stupid!!???<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\">My head was still reeling from the shock. I asked myself: How could anyone be so insensitive?<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\">How would you have felt if you were the one at the receiving end of the insults? How would you have reacted if you were in that situation?<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\">And if you were in the shoes of that supervisor, would you have done that?<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\">How can we avoid such awkward situations? How do we deal with such conflicts in our daily lives? Is this what Leadership is all about?<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\">Today I will highlight just three simply rules to help us deal with emotionally charged situations like the one I have just described and how we as Leaders, can mitigate the risk of such outbursts.<\/span><\/p>\n<p><span style=\"text-decoration: underline;font-size: medium\">1. Keep emotions in check<\/span><br \/><span style=\"font-size: medium\">Emotional outburst can be toxic. Never let your emotions go unchecked. It poisons relationships and destroys trust. When our emotions run high, we are not in control of ourselves. Instead, our emotions control us. In most cases, when we are emotionally charged up, we end up doing and saying really stupid things that we will likely regret later. And once the relationship has been damaged and the trust broken, it will take a tremendous amount of effort and energy to repair the broken trust. In some cases, the damage is permanent.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"text-decoration: underline;font-size: medium\">2. Never talk when angry<\/span><br \/><span style=\"font-size: medium\">Never hold a conversation when you are angry. Anger clouds our judgement and pushes us to do and say hurtful things that we cannot retract. There is no Backspace key or the Delete button that we can use to erase words that are said in anger.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\">Walk away when you are angry and return to the conversation once you have cooled down.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\">Ambrose Bierce once said: \u201cSpeak when you are angry and you will make the best speech you will ever regret.???<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"text-decoration: underline;font-size: medium\">3. View issues from the other person\u2019s perspective<\/span><br \/><span style=\"font-size: medium\">The best way avoid clouding your own judgement and jumping to conclusions is to learn to see things from the other person\u2019s perspective. Put yourself in the other person\u2019s shoes and see it from their perspective.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\">In most cases, misunderstandings arise due to the restrictive nature of our own mindset. Most of the time, we look at people through this long and narrow tube and we judge them by what we see. It is like looking through a telescope. What you see is only what you want to see!<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\">Being able to see things from another person\u2019s perspective is all about Mindfulness. We all need to learn to be more mindful of the people around us and to try to look at things from other people\u2019s perspectives.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\">We constantly come into contact with people in our daily lives \u2013 whether it\u2019s our friends, our colleagues, or our family members. And some friction cannot be avoided. However we can avoid putting ourselves and our colleagues in awkward situations by practicing the above three rules:<\/span><\/p>\n<ol>\n<li><span style=\"font-size: medium;line-height: 1.714285714\">Keep your emotions in check<\/span><\/li>\n<li><span style=\"font-size: medium;line-height: 1.714285714\">Never engage in conversation when you are angry<\/span><\/li>\n<li><span style=\"font-size: medium;line-height: 1.714285714\">Be Mindful of other people\u2019s perspective<\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\">More importantly as Leaders, we should set the correct example for our staff to emulate and follow. Leadership is not about you and having things your way. True leadership is about environmental awareness, people awareness and most of all, self-awareness. Effective leadership requires a healthy dose of sincerity, authenticity and altruism.<\/span><\/p>\n<p>&lt;<\/p>\n<p>p style=&#8221;text-align: justify&#8221;><span style=\"font-size: medium\">\u00a0<\/span><\/p>\n<div style=\"padding-bottom:20px; padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - http:\/\/www.hupso.com\/share\/ --><a class=\"hupso_counters\" href=\"http:\/\/www.hupso.com\/share\/\"><img decoding=\"async\" src=\"https:\/\/static.hupso.com\/share\/buttons\/share-small.png\" style=\"border:0px; padding-top:2px; float:left;\" alt=\"Share Button\"\/><\/a><script type=\"text\/javascript\">var hupso_services_c=new Array(\"twitter\",\"facebook_like\",\"facebook_send\",\"google\",\"pinterest\",\"email\",\"print\",\"linkedin\");var hupso_counters_lang = \"en_US\";var hupso_image_folder_url = \"\";var hupso_url_c=\"\";var hupso_title_c=\"What is Leadership? Is it about Command and Control? Is it about getting things done my way and my way only?\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/counters.js\"><\/script><!-- Hupso Share Buttons --><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>\u201cHey!! Why do you put the things like that!?!?? You should put these things into the bag and then put the bag under the table!!!??? I froze and turned my gaze towards where the commotion was coming from. It was a Retail Supervisor yelling at a Retail Staff who was obviously struggling to do things right. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2],"tags":[],"yst_prominent_words":[],"class_list":["post-455","post","type-post","status-publish","format-standard","hentry","category-blogs","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/www.futurethink.com.sg\/devsite\/wp-json\/wp\/v2\/posts\/455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.futurethink.com.sg\/devsite\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.futurethink.com.sg\/devsite\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.futurethink.com.sg\/devsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.futurethink.com.sg\/devsite\/wp-json\/wp\/v2\/comments?post=455"}],"version-history":[{"count":1,"href":"https:\/\/www.futurethink.com.sg\/devsite\/wp-json\/wp\/v2\/posts\/455\/revisions"}],"predecessor-version":[{"id":3409,"href":"https:\/\/www.futurethink.com.sg\/devsite\/wp-json\/wp\/v2\/posts\/455\/revisions\/3409"}],"wp:attachment":[{"href":"https:\/\/www.futurethink.com.sg\/devsite\/wp-json\/wp\/v2\/media?parent=455"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.futurethink.com.sg\/devsite\/wp-json\/wp\/v2\/categories?post=455"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.futurethink.com.sg\/devsite\/wp-json\/wp\/v2\/tags?post=455"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.futurethink.com.sg\/devsite\/wp-json\/wp\/v2\/yst_prominent_words?post=455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}